Privacy Policy

Peak Motion Therapy

Effective Date: 1 July 2026

At Peak Motion Therapy, your privacy is important to us. We are committed to protecting your personal information and handling your health information with care, respect and confidentiality.

This Privacy Policy explains what information we collect, why we collect it, how it is stored and when it may be shared. Peak Motion Therapy manages personal and health information in accordance with the Privacy Act 1988 (Cth) (where applicable), the Australian Privacy Principles (APPs) and the Health Records and Information Privacy Act 2002 (NSW).

Information We Collect

To provide safe and effective care, we may collect personal and health information, including:

Your name, date of birth and contact details.
Address and emergency contact information.
Relevant medical history.
Current and previous injuries or conditions.
Medications, allergies and other health information relevant to your care.
Pregnancy information where applicable.
Referring practitioner details (if relevant).
Health fund details where required for claims.
Treatment notes, assessments and progress records.
Appointment history and communication records.
Payment and billing information.

We only collect information that is reasonably necessary to provide our services and meet our professional and legal obligations.

How We Collect Your Information

Your information may be collected through:

Online booking forms.
New client and consent forms.
Health history and update forms.
Discussions during consultations and treatment sessions.
Telephone, email or SMS communications.
Referrals from other health professionals (with your consent where required).

Please ensure the information you provide is accurate and let us know if your details change.

Why We Collect Your Information

We collect your information to:

Provide safe, individualised assessment and treatment using the services offered at Peak Motion Therapy.
Assess your condition and develop appropriate treatment plans.
Monitor your progress over time.
Communicate regarding appointments, reminders and follow-up care.
Process payments and health fund claims where applicable.
Meet legal, professional and insurance obligations.
Improve the quality of our services.

How We Protect Your Information

Peak Motion Therapy takes reasonable steps to protect your personal and health information from loss, misuse, unauthorised access, modification or disclosure.

Your records are stored using secure practice management software and password-protected systems. Access to your information is limited to authorised persons involved in providing your care or managing the practice.

While no electronic system can guarantee absolute security, we continually use reputable systems and appropriate safeguards to protect your information.

Third-Party Service Providers

To operate our practice efficiently, Peak Motion Therapy uses trusted third-party service providers, including Cliniko for practice management, to assist with appointment scheduling, secure clinical record management, payment processing and business administration.

These providers may securely store or process your information on our behalf and are required to maintain appropriate privacy and security standards. Peak Motion Therapy only uses service providers that we believe are reputable and appropriate for handling sensitive health information.

When We May Share Your Information

Your personal information remains confidential.

We will only disclose your information where appropriate, including:

With your consent, to your GP, specialist or other healthcare providers involved in your care.
To process health fund claims or payment services where required.
Where required or authorised by Australian law.
Where disclosure is necessary to prevent or lessen a serious threat to your life, health or safety, or that of another person.

We do not sell, rent or trade your personal information to third parties.

Appointment Reminders and Practice Communications

We may contact you by SMS, email or telephone regarding:

Appointment confirmations and reminders.
Changes to appointments.
Receipts and invoices.
Important practice updates.
Where you have chosen to receive them, occasional updates about services, clinic news or health information from Peak Motion Therapy.

You may opt out of non-essential marketing communications at any time. Appointment reminders, invoices, receipts and other communications relating to your care may still be sent where necessary.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request corrections if you believe any information is inaccurate or incomplete.

Requests should be made using the contact details below. We will respond within a reasonable timeframe and in accordance with applicable privacy legislation.

Retention of Health Records

Health records are retained in accordance with applicable Australian legal and professional record-keeping requirements.

When records are no longer required to be retained, they will be securely destroyed or permanently de-identified where appropriate.

Website and Online Services

Our website may collect limited technical information, such as browser type, device information and website usage data, to help improve your experience.

If you submit an enquiry or make an online booking, the information you provide will only be used to respond to your enquiry, manage your appointment or provide our services.

Our website may use cookies or similar technologies to improve functionality and monitor website performance. You can manage your cookie preferences through your web browser settings.

Digital Systems

Peak Motion Therapy uses secure digital systems to manage appointments, clinical records and practice administration.

Where digital tools are used to assist with administrative or clinical documentation, they are used responsibly to support the delivery of your care. Your personal information is not used to train public artificial intelligence models.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, technology or practice operations. The most current version will always be available on our website or upon request.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Peak Motion Therapy

Email: hello@peakmotiontherapy.com.au

Phone: 0424 999 059

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner for further information.

Peak Motion Therapy
Privacy Policy – Version 1.0
Effective: 1 July 2026